Delivery Policy

Delivery and Carriage

Items in stock are usually despatched within one to two working days (Monday-Friday) after the order has been received.

If an item is out of stock you will be notified within three working days & asked if you wish to cancel or wait for stock to arrive. Orders are despatched via courier, Royal Mail or by specialist carrier. Actual delivery time cannot be guaranteed and may be anytime between 8am and 6pm (Monday-Friday). McLaren’s uses national couriers, specialist carriers and Royal Mail, who make every effort to deliver your order as quickly and reliably as possible.

Delivery Of Large Items To UK Addresses Outside Mainland UK:

For orders which include large items (eg Clavinovas, large keyboards etc) where you live outside of mainland UK (eg Northern Ireland, Scottish Islands, Scilly Isles, Isle of Man, Isle of Wight, Channel Islands) please contact us and we will be happy to provide a quote for delivery. It is possible to place an order for the item, in order to reserve it, but where the delivery charge appears as zero you may incur a further charge for delivery. Prices will depend on the actual destination address.

Delivery Damages

Orders shipped by courier (excluding those for sheet music items) are insured by McLaren’s against loss or damage until signed for by you. Please note that it is your responsibility to inspect the item(s) for external damage before you sign for delivery. If the outer box is badly damaged, please make a note of this on the delivery note and refuse to accept delivery. After signing for the item(s), please open them as soon as possible and check the contents. If unsure, sign for goods as unexamined. Missing or damaged items must be reported within 24 hours of delivery in writing. (Please also view our Returns Policy.)

Delivery Address

McLaren’s operates in strict compliance with UK anti-fraud and card protection legislation and guidelines. When paying by credit or debit card, we will only deliver to an address already registered with your card issuer, usually the card statement address. All transaction information you enter is sent via our secure server to your own card issuer for authorisation and authentication. If the details do not match exactly, the card issuer will advise us to cancel the order.

Non-delivery of goods

If your goods are not delivered to you within 14 days of the despatch date you must notify us immediately, otherwise we cannot accept responsibility for the lost goods. You will be notified of the despatch date by email shortly after we have received your order.

Expected Delivery Times

Orders are normally supplied directly from stock. However, delivery times will be affected by the store and warehouse opening hours. Where possible we have tried to indicate the expected despatch times for all products. For any item not in stock, we will try to despatch it within the time indicated on the product page, but there may be circumstances outside our control that may cause a delay (e.g. non-availability of product from our suppliers etc).